Welcome to the Koolay Support Center
At Koolay, we're committed to providing exceptional support to ensure your experience with our platform is smooth and rewarding. To help manage your support needs efficiently, we've implemented a streamlined support ticket system. Whether you're encountering a bug, have feedback to share, face a problem, or need to discuss a specific case, our system is designed to cater to all your requirements.
Streamlined Ticket Submission
Every request you submit through our support system is assigned a unique ticket number. This number is not just a reference; it’s your gateway to tracking the progress and responses to your query, anytime and anywhere. It ensures transparency and allows for effective communication between you and our support team.
Types of Requests
- Bug Reports: If you encounter any glitches or unexpected behavior on our platform, let us know. We’re here to squash those bugs and improve your experience.
- Feedback: Your insights are invaluable to us. Share your thoughts, suggestions, or any feature requests to help us enhance the Koolay platform.
- Problems: Run into a hurdle? We’re here to help. Describe the problem you’re facing, and our team will provide you with the solutions you need.
- Cases: For more complex issues or inquiries that require detailed assistance, open a case with us. We’re committed to providing you with comprehensive support.
Accessing Your Support History
To provide you with the best possible service, we maintain a complete archive and history of all your support requests. This comprehensive record ensures continuity and efficiency in how we manage and resolve your queries.